Chatbots

Creating a chatbot

With a team selected, open the chatbots list and create a new bot. You typically provide your business name, category, and a description so the model understands context and tone. You can adjust settings anytime.

Bot areas in the dashboard

Each chatbot has dedicated tabs, for example:

• Settings — Core behavior, model-related options, and visitor authentication (anonymous, email, or login-required), depending on your plan.
• Knowledge — Upload documents and add URLs for RAG. Knowledge base covers limits and file types.
• Customize — Look and feel of the widget (colors, placement, branding).
• FAQs — Curated questions and answers the bot can lean on for consistent replies.
• Install — Embed snippet for your website.
• Conversations — Chats for this bot only.

Voice

Voice (speech-to-text and text-to-speech) is available on supported plans. If you do not see it, check Billing & plans for feature inclusion.

Multiple bots

You can run several chatbots per team—for example one per product line or locale—each with its own knowledge and embed code.