Conversations

Team vs. bot conversations

You can open Conversations from the team scope to see activity across bots, or from a single bot to focus on that widget's traffic. Use filters and navigation in the dashboard to move between threads.

What to use it for

• Quality checks — See real questions and whether answers match your knowledge.
• Content gaps — Repeated questions may mean new FAQs or knowledge uploads.
• Training feedback — Share transcripts with your team to improve docs and policies.

Privacy

Treat conversation data according to your internal policies and any agreements with your customers. Only invite people to the team who should see end-user messages.

Setup context: Quickstart, Teams & members.